FAQ
What is Pace Verso?
Pace Verso is Pace Gallery’s hub for integrated Web3 artworks, launched in 2021 under the leadership of Pace CEO Marc Glimcher. Pace Verso works closely with artists within and beyond the gallery’s program to incubate, develop, and realize their Web3 projects.
Pace Verso is widely recognized for bridging the divide between the traditional art world and Web3, particularly in the generative art space. In addition to releasing independent artist projects, Pace Verso frequently collaborates with leading Web3 platforms to share artists’ work with wide audiences. In 2022, Pace Verso established a multifaceted partnership with Art Blocks, the leading generative art platform, encompassing boundary-pushing generative NFT releases by Pace’s artists, exhibitions, and community programming.
In its first two years, Pace Verso—which reflects the gallery’s longtime and ongoing support of innovative artists who have cultivated advanced studio practices engaged with boundary-pushing technologies—has presented projects by Jeff Koons, Tyler Hobbs, Loie Hollowell, Robert Whitman, Tara Donovan, John Gerrard, Zhang Huan, Lucas Samaras, and other artists. Pace Verso has also grown a robust following on its dedicated Discord server, directly engaging Web3 communities through discussions with artists and leaders in the crypto space. Click here for more information on Pace Verso.
How do I join the Pace Verso community?
Join our Discord here for access to exclusive perks and early announcements and information about upcoming drops.
What is an NFT?
Non-Fungible tokens, or NFTs, represent unique digital items that are stored on a blockchain. They cannot be replicated.
What is generative art?
Generative art refers to artworks that are generated based on a set of parameters and permutations that an artist has defined – resulting in a set of works which are all unique, but clearly part of the same series by the same artist. For example, Loie Hollowell’s generative art project, Contractions, based on her Split Orb sculptural paintings.
What steps do I need to take before making a purchase on the Pace Verso platform?
You must complete your profile, which includes a mandatory Know Your Customer (KYC) identity verification process, before you can acquire an artwork. Please proceed to your Account page to complete your profile.
Why do I need to complete my profile?
You must complete your profile in order for us to perform a mandatory Know Your Customer (KYC) identity verification process. This is required before you can acquire an artwork. Please proceed to your Account page to complete your profile.
Why is my profile still under review?
Our team is currently reviewing your details. This may take up to 24 hours. You will see a green checkmark on your profile page once approved.
How do I pay for an NFT from Pace Verso?
Pace Verso offers credit card, wire transfer, and cryptocurrency payment options. However, please note that payment options may vary for each Pace Verso project.
Can I purchase more than one artwork from a release?
Yes – there is no limit to the number of artworks you can purchase. However, you will have to complete a purchase process individually for each artwork (you can’t purchase multiple in one transaction).
Do I need to set up a cryptocurrency wallet in order to purchase from Pace Verso?
Most Pace Verso projects do not require a cryptocurrency wallet to purchase (for example, Maya Lin’s Ghost Forest Seedlings). In these cases, you do not need to set up your own cryptocurrency wallet to purchase an NFT. Instead, Pace Verso can provide you with an “email wallet” to hold your artworks/NFTs within your Pace Verso online account.
What sales tax will I need to pay?
Pace Verso is required by law to collect sales tax based on where you reside. Sales tax (if applicable) will be calculated based on your billing address at the point of purchase.
Where can I see the artworks that I have purchased?
If you elect to have your NFT transferred directly to your own cryptocurrency wallet, then it will be transferred there once payment confirmation is received. Otherwise, it will be held in the email wallet you created with Pace Verso, which you can view on your Account Page. Note that you will need to click “Connect Wallet” at the top right to connect your wallet and view your artworks. From there, you will be able to transfer it to your cryptocurrency wallet at any time.
I paid with a credit card - what should I expect after completing my purchase and when will I receive my artwork?
It can take up to 24 hours for your payment to go through, after which your NFT(s) will automatically be transferred to the wallet you submitted during checkout.
I paid with cryptocurrency - what should I expect after completing my purchase and when will I receive my artwork?
If you elected to have your NFT(s) transferred directly to your own non-custodial wallet (e.g. MetaMask), then it will be transferred there once payment confirmation is received. Otherwise, it will be transferred to your email wallet.
I paid - why can’t I see my NFT?
Please read the responses above based on your payment method. Network congestion can prolong the amount of time your NFT takes to show up in your wallet. If you paid with cryptocurrency and you don’t see your NFT after 10 minutes, double check that you sent your NFT to the correct wallet address. If you’re still having trouble seeing your NFT, please reach out to our support team paceversosupport@getmojito.com.
What happens if I forget my password?
In the event that you forget your password, press “Forgot password?” on the account log-in page. An email will be sent to your inbox, if there is an account associated with the information provided. Locate the “Reset password” button within the email and follow the prompts to reset your password.
Are there any fees associated with claiming a physical item associated with my artwork?
You will be required to pay for shipping, duties, and import taxes (if applicable).
How do I claim my Ghost Forest Seedlings print?
You will claim your Ghost Forest Seedling print through the Pace Verso claim website. You will proceed through a token gating process that ensures you are the owner of the artwork you are claiming. Please find FAQs below for additional information regarding this token gating process.
The print claim period will open during the week of September 25. You will receive an email with the link to claim your print that week. Please reach out to paceversosupport@getmojito.com. if you require further support.
What is token gating, and how does the token gate work on the Pace Verso claim website?
Token gating ensures you are the owner of the print you are claiming.
The following 5 steps outline the token gating process on the Pace Verso claim website:
Step 1) After purchasing your artwork, you will receive a confirmation email with a link to claim your print. These emails will be sent starting the week of September 25. Click the link within the email to be directed to the Pace Verso claim website.
If you do not receive this email by September 29, please reach out to paceversosupport@getmojito.com.
Step 2) Once you arrive at the Pace Verso claim website, click the “Connect wallet” button located to the right of the artwork.
Step 3) If your digital artwork is stored in a Pace Verso account, select “Email Wallet” and enter the email you used to create an account on verso.pacegallery.com.
If your digital artwork is stored in a crypto wallet, please use the same wallet you used to purchase your artwork on verso.pacegallery.com.
Step 4) After you have successfully connected your account or wallet, the page will reveal a button that allows you to claim your artwork.
Step 5) Proceed with the checkout process by entering your shipping information and billing details. Please see FAQs below for additional information regarding shipping and fulfillment.
Do I need to pay shipping in order to receive my print?
Yes, you will be responsible for shipping costs related to your print. Shipping costs are charged at the end of the Pace Verso claim process, and are automatically populated by our shipping carrier partners based on your shipping address.
I live outside of the United States. Do I need to pay duties and import taxes?
If applicable, you will be responsible for paying duties and import taxes. These costs will be charged at the time of delivery. Please ensure that you provide reliable contact information during the check-out flow in case a customs officer needs to contact you regarding the package.
I live outside of the United States. Can you ship my print to me?
Yes, we can ship prints and t-shirts to international countries. However some exclusions may apply for each project.
We are not able to ship to the following destinations: Cuba, Iran, North Korea, Sierra Leone, Palestinian Territories, South Sudan, Myanmar, Crimea Ukraine, Russia, Cote d’Ivoire, Democratic Republic of the Congo, Liberia, Lebanon, Sudan, Belarus, Iraq, Zimbabwe, and Syria. The destinations on this list are subject to change. Please reach out to our support team at paceversosupport@getmojito.com. if you have any questions.
How many times can a print be claimed?
Each print can only be claimed once. Each print’s claim status changes upon the completion of the claim process on the Pace Verso claim site.
What happens if I try to claim a print without owning a digital Ghost Forest Seedlings artwork?
Due to the token gating technology implemented in this claim website, you will be unable to claim a print unless you own the digital artwork associated with the print.
How do I track the status of my print?
After you successfully claim your print, you will receive an order confirmation email from verso@pacegallery.com. Click on the “View your order” button in the email to open your order status page, which will contain the latest information about your order.
How long does print fulfillment take?
All orders submitted by the last day of each month will be shipped by approximately the 15th day of the following month.
Once your print has been shipped, you will receive a shipping confirmation email. This email will include a carrier tracking number for your shipment. If you have any questions about your order status, please reach out to our support team at paceversosupport@getmojito.com.
My physical artwork arrived damaged. What should I do?
- A photo showing the damaged item and how it was packaged inside the box
- A photo of the damaged item
- A photo of the packaging material used
- A close-up photo of the shipping label with tracking number (generally starts with 1Z)
- Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)
Pace Verso and our printing partner, Brooklyn Editions, will ship your artwork carefully, in robust packaging designed to ensure a smooth delivery. In some cases, damage may still occur. If this is the case, please follow the steps below.
Receiver must not dispose of or destroy the damaged package and item. Receiver must send to Brooklyn Editions all the required documents for the claims process:
Photos must be sent to info@brooklyneditions.com with the Subject Line including your Order # followed by ‘Damage Claims’.